How can we help?
Have a question about using one of our products or services? Select your topic below to review support options.
DMCA Relay
Want to start using DMCA Relay services? Sign up at dmcarelay.com. Need assistance with your service? Send us a message. Trying to file a DMCA notice for a website we serve? You can file a DMCA notice here.
Rigline
To get started with Rigline, please fill out the signup form at rigline.net and we'll be in touch. For support with Rigline connectivity, outposts, and control, send us a message.
Evaporate.Dev
To be notified when we launch, join the Evaporate.Dev waitlist. If you have questions about Evaporate.Dev VMs, billing, or operations, please review the product documentation. If you need further assistance, send us a message.
F13 Managed Services
To learn more about our Managed Services, please get in touch. If you are an existing Managed Services customer, please contact your account manager directly, or send us a message here.
Billing
We use Stripe to process payments for our services. Your payment details are stored securely by Stripe, and never touch our servers. Charges will appear on your billing statement as FIGURE13 LLC, FIG13*, F13.IO*, or (rarely) STRIPE.
To view and update your current subscriptions and payment information, sign into our billing portal. If you need assistance with anything billing-related, please send us an email and we'll be happy to help.
Anything Else
If your question isn't covered here, please contact us — we're here to help.